Effective October 20, 2026. This policy explains what the Custom Luxury Transportation iPhone app (the "App") collects when you request a ride, and what we do with it.

Information we collect

When you request a ride, you give us the details we need to provide it:

• Your name and phone number

• Ride date, start and end time, and event type

• Pickup and drop-off locations, whether you want a return ride, and any notes you add

The App also creates a random identifier on your phone the first time you open it. It is not tied to your name or email, and it lets you see and cancel your own rides on that phone. If you choose "Alert me when my driver is on the way," your phone's notification token is stored so we can send that alert.

The App does not use your device location, contacts, photos, or advertising identifier, and it does not track you across other apps or websites. Payments are made by Venmo outside the App, so the App never collects payment details.

How we use it

We use your information only to run your ride: to calculate the estimated cost, to check that the time is available, to confirm, change, or cancel your ride by text message, and to send ride alerts you asked for. We do not use it for advertising and we do not sell it.

Who we share it with

We share information only with the services that make the App work:

• Supabase, the database host that stores ride requests

• Apple, which delivers push notifications to your phone

We may also disclose information if the law requires it. Text messages about your ride are sent from the driver's own phone through the Messages app.

How long we keep it

We keep ride records for 2 years after the ride date, then delete them. We keep them for these purposes:

• Driver and rider safety: to resolve complaints, incidents, and disputes about a ride.

• Legal requests: to respond to lawful requests from courts, law enforcement, or other authorities, and to protect our legal rights.

• Accounting: to keep accurate business and tax records.

We may keep certain records longer when the law requires it. You can ask us to delete your information sooner, and we will do so unless we need to keep it for one of the purposes above.

Your choices

• To see, correct, or delete your information, email us at the address below and include the phone number you used to book. We will respond within 30 days.

• You can cancel your own rides in the App, within the cancellation limits shown there.

• You can turn off ride alerts at any time in your iPhone's Settings under Notifications.

• The App is not directed to children under 13, and we do not knowingly collect their information.

Contact and changes

Questions or requests: stephen@customluxurytransportation.com. Custom Luxury Transportation, Charlotte, North Carolina.

If we change this policy, we will post the new version at this address and update the effective date above.